Stapje support
Questions, a letter we explained badly, or a problem with a subscription? Email info@doenzo.net. We usually reply within 2 working days.
Subscriptions
Stapje subscriptions are billed by Apple. To cancel or change a plan, open Settings → your name → Subscriptions on your iPhone. To restore a purchase on a new phone, open Stapje → Settings → Stapje+ → Restore Purchases.
Your data
Stapje has no accounts. Letter photos and free-form questions are only sent for processing after you give consent in the app, and you can withdraw consent in Settings → Data & privacy. Read the privacy policy.
What Stapje is not
Stapje explains steps and letters in plain English. It is not a lawyer, not a bank and not a government service. For decisions about your situation, the organisation that sent the letter, your gemeente or the IND is leading.